Acceptable Use Policy

Introduction. This acceptable use policy (the “Policy”) defines acceptable practices relating to the use of Teliax’ services (the “Service”) by customers of Teliax (“Customers”) and by users that have gained access to the Service through Customer accounts (“Users”). By using the Teliax’s Service, you acknowledge that you and your Users are responsible for compliance with the Policy. You are responsible for violations of this Policy by any User that accesses the Services through your account, which includes without limitation Users for whom you provide services as a reseller of Teliax’ Services. The Policy applies to all aspects of the Service. “Teliax” means “Teliax Network, Inc.”, and all of its affiliates (including direct and indirect subsidiaries and parents). “Teliax’s network” includes, without limitation, Teliax’s constructed or leased transmission network, including all equipment, systems, facilities, services and products incorporated or used in such transmission network. As used in this Policy, “you” refers to Customers, and any reference to “Users” is intended to encompass, as applicable, both Customers and their Users. This Policy is designed to assist in protecting the Teliax’s network, the Service, our Users, the public switched telephone network, Internet and the Internet community, and to improve Service and to improve Service offerings.

Services and Network Security. Teliax makes no guarantee regarding, and assumes no liability for, the security and integrity of any data or information transmitted by a User over the Internet. Use of the Services is subject to CALEA. Any attempt to breach system and network security measures is a violation and may result in criminal and civil liability. These violations include, without limitation, the following: (I) Unauthorized Access – Users may not attempt to gain unauthorized access to or attempt to interfere with the normal functioning and security of Teliax’s network or any other system, computers, accounts, or networks or purposely breach firewalls or security measures of another company’s or individual’s system (hacking); (ii) Unauthorized Monitoring – Users may not attempt to monitor any information on any network or system without authorization from the network administrator; (iii) Interference – Users may not attempt to intercept, redirect or otherwise interfere with communications intended for others; (iv) Fraud/Forgery – Users may not impersonate another party by altering IP addresses or forging TCP-IP packet header information within an e-mail or newsgroup posting.; (v) “Denial of Service Attacks” – Users may not cause or further a denial of service attack or otherwise flood or attempt to overload a system; (vi) Virus Transmission – Users may not intentionally or negligently transmit files containing a computer virus, Trojan Horse, worms, corrupted data or other destructive activities.

Unlawful Use. Customer will use best efforts to prevent unauthorized, illegal, or fraudulent use of the Services, and shall terminate any unauthorized, illegal, or fraudulent user access and immediately notify Teliax of any such unauthorized, illegal, or fraudulent use, attempted use of, or access to, the Services. Regardless of how Customer becomes aware of unlawful activity, Customer is not relieved of liability related to the offending traffic and will also be responsible for paying third-party fees directly related to the offending traffic. Teliax has no obligation to prevent, monitor, notify, or actively seek facts or circumstances indicating any fraud, abuse or illegal activities.

Use of the Services for transmission, distribution, retrieval, or storage of any information, data or other material in violation of any applicable law or regulation (including, where applicable, any tariff or treaty) is prohibited. The Services shall not be used for any unlawful activities or in connection with any criminal or civil violation and the Services shall in all cases be used in compliance with applicable law. This includes, without limitation, the use or transmission of any data or material protected by copyright, trademark, trade secret, patent or other intellectual property right without proper authorization and the transmission of any material that constitutes an illegal threat, violates export control laws, or is obscene, defamatory or otherwise unlawful. (i) Intellectual property – unauthorized Transmission of material protected by patent, copyright, trade secret, or other intellectual property right (including, without limitation, the Digital Millennium Copyright Act); (ii) Inappropriate content – any Transmission of material that is obscene or constitutes child pornography, material that is libelous, defamatory, hateful, or that constitutes an illegal threat or abuse; (iii) Export control – Unauthorized Transmission of any material that may violate export control laws or other regulations (iv) Forging of Headers – misrepresenting or forging message headers to mask the originator of a message or call; (v) CAN-SPAM ACT – failure to comply with all provisions of the CAN-SPAM Act (15 U.S.C 7701, et. seq., and 16 CFR Part 316).  Users agree to comply with, all applicable federal, state, and local laws, and regulations, rulings and orders of governmental agencies, including, but not limited to, the Communications Act of 1934 as amended by the Telecommunications Act of 1996, as amended (USA), the Rules and Regulations of the Federal Communications Commission (“FCC”) and state public utility or service commissions (“PSC”).  Teliax and Customer also agree to take all steps necessary to obtain and continue in effect any required certification, permit, license, approval or authorization of the FCC and PSC or any governmental body. 

Users are prohibited from intentionally or negligently injecting false data into the Internet or call stream, for instance in the form of bad routing information (including but not limited to the announcing of networks owned by someone else or reserved by the Internet Assigned Numbers Authority) or incorrect DNS information. Users may not attempt to send e-mail messages or transmit any electronic communications using a name or address of someone other than the User for purposes of deception. Any attempt to impersonate someone else by altering a source IP address information or by using forged headers or other identifying information is prohibited. Any attempt to fraudulently conceal, forge or otherwise falsify a User’s identity in connection with use of the Service is prohibited.

Teliax will cooperate with appropriate law enforcement agencies and other parties involved in investigating claims of illegal or inappropriate activity. Teliax reserves the right to disclose Customer information to the extent authorized by federal or state law, including without a subpoena, in specific extenuating circumstances. As a reseller Customer of Teliax’s Services (if applicable), by using and accepting Services, you consent to our disclosure to any law enforcement agency pursuant to a court order or a lawful subpoena of your identity as the service provider of record (including basic contact information), as applicable, for any User about whom Teliax is contacted by the law enforcement agency.

Penalties. If Customers or Users engage in conduct or a pattern of conduct, including without limitation repeated violations by a User whereby correction of individual violations does not in Teliax’s sole discretion correct a pattern of the same or similar violations, while using the Service that violates the Policy, or is otherwise illegal or improper, Teliax may, in its sole discretion, take any or all of the following actions if it discovers or reasonably suspects any abuse or unlawful activity: (i) take commercially reasonable action on offending numbers in order to minimize misuse; (ii) issue a verbal, e-mail or written warning notifying the Customer of the misuse and the corrective action that must be taken; (iii) suspend, with or without warning, all or part of a Customer’s Service and may condition restoration of such Service upon Customer affecting corrective action; and/or (iv) terminate, with or without warning, all or part of Customer’s service and may terminate Customer’s Agreement. Teliax will generally attempt to notify you of any activity in violation of the Policy and request that the User cease such activity; however, in cases where the operation of the Teliax Network is threatened or cases involving unsolicited commercial email/SPAM, a pattern of violations, mail relaying, alteration of your source IP address information, denial of service attacks, illegal activities, suspected fraud in connection with the use of Service, harassment or copyright infringement, we reserve the right to suspend or terminate your Service or the User’s access to the Service without notification.

Any unauthorized, illegal, or fraudulent use or misuse of the Services by or through Customer voids all warranties, express or implied, by Teliax, and relieves Teliax from any responsibility for performance under the respective Service Order where fraud, abuse or illegality occurred.

Failure of Teliax to enforce this Policy or take any action with respect to a Violation shall not constitute a waiver of its right to enforce any other Violation. Teliax reserves the right to modify this Policy at any time by communicating such modified Policy to Customer or by posting it on Teliax’s website at, effective upon posting.