CPaas in the Enterprise

Enterprise users who want to build integrated omnichannel communication options and increase customer satisfaction can leverage toll free voice, Unified Communications-as-a-Service (UCaaS), and Communication Platform-as-a-Service (CPaaS). Toll free voice services provide businesses a way to connect with customers toll-free, allowing them to access their customer service without incurring long distance charges. This enables companies to offer specialized toll free numbers for their customer service departments, such as 1-800 numbers, which are generally easier for customers to remember.

CPaaS is a cloud platform that provides APIs, SDKs and other features enabling businesses to add real time communications features into their applications quickly. For example, toll free voice services could be embedded into an app or website so customers would have the option of calling right from within the website they are interacting with. This would provide more convenience for customers as they wouldn’t have to search outside the app or website they are using.

By leveraging toll free voice services through CPaaS providers and by integrating toll free communication features into their applications, enterprise users can create integrated omnichannel communication options that increase customer satisfaction significantly.