Is set-up free? Starting an account is free and easy to do. In order to utilize most services, make calls you will be required to either make an a la carte purchase or select a monthly account.
What kind of commitment do I have to make? With Teliax Buissness Solutions there is no commitment or long term contract. You are able to administor your account as you see fit.
What are my payment options? You can use a credit card to make payments on our IVY system (check with david about this.99.9999% of people use cards ,but if they refuse we can take bank payments though these people see more disconnections this way)
How long does Teliax Business Solutions take to set up? Most on premise SIP trunking solutions take a half hour or less to interconnect. Our hosted PBX solutions can take a little bit longer depending on the size of the hosted PBX solution you would like to build.
How do I reset my password? You simply goto our page at http://demo.carbon-8.com/teliax/ and click the login button at the top right of the page and from there a page appears and you will see a link that allows you to reset your password.
What types of reports can I generate for my account? There is a monthly statement generated 30 days from when you open the account that will show you an itemized breakdown of the billing . You can download a CSV or a PDF version of this file.
As an admin, can I configure multiple users’ settings at once? You will need to configure each user with its own account permissions one by one. This avoids issuing sweeping permissions to users that should not have permissions to do things like deletions and other major changes.
What is e911? E911 allows you to send a address and call back number with your call to emergency services. This allows you to be able to dial 911 and instantly send first responders the information needed to find your location. Teliax offers e911 for a extra fee. This system is tested weekly to ensure it continues to be the best service possible
Am I able to pick my own number or create a vanity number? Yes, you can pick your own number. Vanity numbers are offered by vanity number companies that allow you to port the number to Teliax. Contact your vanity number company for information on how to do this.
Do I need special equipment to make calls? You can setup our IVY hosted PBX to go from your businesses voice menu to your cellphone which requires nothing but your existing cellphone if you like. We offer connections you to use SIP phones as well as SIP Trunking. Sip trunking requires you to have a PBX running on a configured computer or device. We do not offer these devices.
Are there minimum system requirements? You are required to have a web browser to access your IVY web portal.
Do I need to adjust my network router settings? If you are using a SIP phone or another device connected over the internet then you will need to forward the following ports to your SIP device from within your router: 5060 TCP/UDP forwarded to the device IP address 10,000 to 20,000 UDP forwarded to the device IP address
What happens when I lose power or my internet connection? If you are interconnected to us using a SIP device over the internet and if you put in place our failsafes in place we can automaticly forward calls to your cellphone, a group of cellphones, send the call to alturnate SIP device, or send you a voicemail via email.